ELGC Hub app handbook

From your Tasks list itself: tasks due today, overdue tasks and reminders set for today. Nothing to copy — tasks created in the app or on the web both show up here.

The bell opens your notification inbox. The number on it is how many are unread — reading on the web or in the app lowers it the same way.

That is the morning summary: at 7:30 company time the app tells you how many tasks you have today and how many are overdue. Turn it off in Notification settings if you do not want it.

Anything with a deadline and someone responsible: "Call Lan back on Thursday", "Send the quote before the 20th". It is not a log of what you already did — that is what Notes are for.

"Assigned by me" lists tasks you gave to others — see how far they got without asking. "Following" lists tasks someone else does but you were added to stay informed: new comments or completion are sent to you.

The assignee is the one responsible — one per task. Collaborators help out and get the same notifications as the assignee. Followers only need to know, they do not have to do anything.

Open the task and add small steps to its checklist. Tick a step when it is done; the task row shows progress, e.g. 2/5.

Choose Repeat when you create it: daily, weekly, monthly or on working days. When you finish this one, the next one appears by itself with its steps unticked, ready to do again.

Finishing a call, a meeting or a Zalo message asks for the outcome and suggests booking the next step — so the customer is not forgotten after the call. Skip it if you do not need it.

Open the task and write in the comment box at the bottom. Type @ and pick a name to bring a colleague in. The assignee, collaborators and followers are all told about new comments.

Dates: today, tomorrow, the day after, Monday … Sunday, next week, 25/10. Times: 9am, 9:30, 14:00, morning, afternoon, evening. Repeats: every day, every Monday, monthly. Priority: !1 (most urgent), !2, !3. Assignee: type @ then a name. Vietnamese without accents works too. Anything unclear is left empty rather than guessed.

Each part the app understood shows as a small chip under the line you typed. Tap a wrong chip to remove it, then pick again. When it is not sure, the app leaves the field empty instead of guessing.

Write a note, take a photo attached to a task or a customer, set a reminder. When your company opens more parts (customers, opportunities…), the + button gets those items too.

A task is something to do, with someone responsible and a done state. A reminder is just a bell for you alone, e.g. "look at this quotation again at 3pm" — nobody else gets it. Click "Remind me" on a customer, an opportunity, a quotation or a task.

To deal with it right away without opening the app: Done marks the task as done, Snooze 1 hour reminds you again an hour later.

Yes. The app schedules the next 7 days of reminders on the phone itself, so they ring on time even without a connection.

Use the tabs at the top: All, Unread, Mentions, Assigned. To get fewer, turn some groups off in Notification settings.

It hides that notification until the time you pick. Then it comes back as unread and alerts you once more.

No. The web and the app share one inbox: read in one place means read in both.

Several updates on the same task within a few minutes are grouped into one notification, e.g. "3 new comments". Your phone does not buzz non-stop and nothing is lost — the inbox still has them all.

No. Turning it off only means the phone does not buzz or show it on the lock screen. The notification still sits in the app inbox and on the web bell, ready to read any time.

Hours when the phone stays silent, 22:00 to 7:00 company time by default. Reminders you set yourself and urgent alerts still come through; everything else waits in the inbox until morning.

Choose Pause for 1 hour or Pause until tomorrow morning. When the time is up, notifications turn back on by themselves — nothing to remember.

Check two places: the "Receive notifications on this device" switch under Me, and the notification permission for ELGC Hub in your phone settings. Both must be on.

People currently working at your company. People who have left do not appear. If something is wrong, ask your administrator to fix it on the web.

No. Waiting actions are stored on the phone and are sent when you open the app again. Signing out with actions still waiting asks you first; they are sent the next time you yourself sign in.

If the task changed in the meantime — say a colleague already marked it done — the app tells you and lets you choose, instead of silently overwriting.

No. Every action carries its own code; however many times it is resent, the server records it once.

Revoke it right away, then change your password. Changing the password also signs out every other device and keeps only the one in your hand.

No. Same account, same password, same data. A task created in the app shows on the web straight away, and the other way round.

What appears in the app follows the permissions your company gives each person. Ask your company administrator if you need more.